Question 1

How do I start working with Optimum Web?

Accepted Answer

The simplest way is to email info@optimum-web.com with a brief description of your project — one paragraph is enough. Alternatively, use the Get a Quote page for a structured request. We respond within 24 hours with next steps or clarifying questions.

Question 2

What information do you need to provide a quote?

Accepted Answer

At minimum: what problem you're trying to solve, what the system should do (even a rough feature list), your timeline, and approximate budget range. The more context you provide, the more accurate our estimate. Wireframes, specs, or existing codebase links are helpful but not required.

Question 3

Do you offer a free consultation?

Accepted Answer

Yes. Every project starts with a free 30-minute discovery call with a senior engineer. There's no obligation to proceed after the call. We use the call to understand your needs, ask clarifying questions, and confirm whether we're the right fit.

Question 4

How long does it take to start a project after signing a contract?

Accepted Answer

For new projects: typically 1–2 weeks from contract signing to first sprint start. This covers team onboarding, environment setup, and initial backlog grooming. For Fixed Price Services (individual tasks): we start within 1–2 business days of order.

Question 5

Do you sign NDAs?

Accepted Answer

Yes. We sign NDAs before discussing confidential project details. Send your request to info@optimum-web.com — we process NDA requests the same business day.

Question 6

What engagement models do you offer?

Accepted Answer

Three models: (1) Fixed-price — defined scope, defined cost, defined timeline. Best for well-scoped projects. (2) Dedicated team — 1–5 engineers working exclusively on your product on a monthly retainer. Best for ongoing development. (3) Time & materials — hourly billing for flexible or exploratory work. We recommend the best model based on your project type.

Question 7

What are your rates?

Accepted Answer

Rates depend on the service type and engagement model. Fixed Price Services start at $79 for individual tasks. Custom development projects are priced based on scope and team composition. Our rates are 40–60% lower than equivalent Western European agencies while maintaining senior engineer quality. Contact us for a specific quote.

Question 8

Do you offer fixed-price contracts for custom projects?

Accepted Answer

Yes, for projects with a clearly defined scope. Fixed-price projects require a thorough discovery phase (typically 1–2 weeks) to define the scope document. Once scope is agreed, the contract specifies a total price, timeline, and deliverables — no surprises.

Question 9

What payment methods do you accept?

Accepted Answer

We accept bank transfers (SWIFT/SEPA), PayPal, and Stripe for international clients. Payment terms are typically 50% upfront + 50% on delivery for fixed-price projects, or monthly invoicing for dedicated team engagements.

Question 10

Are there any hidden fees?

Accepted Answer

No. Fixed-price contracts include everything scoped in the proposal. Time & materials contracts are billed at agreed hourly rates with weekly time reports. We notify you before any work that would incur costs beyond the agreed scope.

Question 11

What technologies do you work with?

Accepted Answer

Backend: PHP (Symfony, Laravel), Java (Spring Boot), .NET (ASP.NET Core), Node.js, Python. Frontend: React, Vue.js, TypeScript. Mobile: React Native. DevOps: Docker, Kubernetes, Terraform, GitHub Actions, GitLab CI. Cloud: AWS, Azure, GCP. Databases: PostgreSQL, MySQL, MongoDB, Redis. We use the best tool for the job — not whatever we know best.

Question 12

How do you manage projects?

Accepted Answer

Agile methodology with 1–2 week sprints. Tools: Jira or Linear for task management, Slack for daily communication, GitHub for code. You get a dedicated project manager, weekly status reports, and direct access to the engineering team. Every sprint ends with a demo and review.

Question 13

Do I get access to the code and repositories?

Accepted Answer

Yes. You own 100% of the code. We work in your GitHub/GitLab repository (or create one in your organization), and you have full access throughout the engagement. At project end, all IP, code, and documentation belong to you.

Question 14

How do you handle security and data privacy?

Accepted Answer

We work with confidentiality agreements in place before accessing any client systems. Access credentials are stored in encrypted vaults (Bitwarden Teams or HashiCorp Vault), deleted after project completion, and never shared externally. We follow OWASP security guidelines in all development work.

Question 15

What happens if the scope changes mid-project?

Accepted Answer

Scope changes happen — we handle them with a formal change request process. You submit the change, we estimate the impact on timeline and cost, and you approve or decline before we proceed. Nothing outside the agreed scope is started without your written approval.

Question 16

Do you offer post-launch support?

Accepted Answer

Yes. We offer three support tiers: (1) Bug warranty — free fixes for 30 days after launch for bugs within the delivered scope. (2) Monthly maintenance retainer — ongoing support, updates, and monitoring on a fixed monthly fee. (3) On-demand support — Fixed Price Services for specific issues as they arise.

Question 17

What is the Quickfix service?

Accepted Answer

Quickfix is our emergency response service for production issues. A senior engineer is assigned to your problem within 60 minutes of ordering. We work until the issue is resolved, typically within 4–8 hours. Available for server crashes, application failures, and critical bugs. Price: $199. Order at /fixed-price/quickfix.

Question 18

Do you monitor client servers?

Accepted Answer

Yes, as part of our infrastructure services. We set up uptime monitoring, alert systems (Telegram/Slack/email notifications), and automated recovery scripts. Our daily maintenance service includes 24/7 monitoring and daily backup verification for $149/month.

Question 19

Can you take over a project started by another company?

Accepted Answer

Yes — this is a common request. We start with a code audit (typically 3–5 days) to assess code quality, architecture, security issues, and technical debt. You receive a written report before we commit to ongoing development. This ensures we can make honest commitments about what's achievable.

Question 20

What are Fixed Price Services?

Accepted Answer

Pre-scoped IT tasks at a fixed price with a defined delivery timeline — no estimates, no surprises. You pick the service, we deliver in 1–5 business days. Services range from $79 (SSL setup) to $499 (microservice refactoring). Browse all services at /fixed-price-services.

Question 21

What if the task is more complex than expected?

Accepted Answer

We assess scope before starting. If your issue is more complex than what the fixed-price service covers, we notify you before starting any work and offer options: expand scope at an additional agreed fee, or get a refund if we can't proceed.

Question 22

What is your refund policy for Fixed Price Services?

Accepted Answer

If we cannot deliver the promised result within the defined scope, you receive a full refund. Each service page clearly defines what is and isn't included. If your issue is within scope and we cannot resolve it, we refund 100%. See our full Refund Policy at /refund-policy.

Question 23

How do I provide server access securely?

Accepted Answer

After ordering, you receive a secure intake form. We accept SSH key authentication (preferred), temporary credentials via encrypted channel, or VPN access. We follow strict protocols: credentials are stored in encrypted vaults and deleted immediately after task completion.

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